“I don’t know why we even have these meetings. We always just listen to the same people talk. I should just stay at my desk.”
Sound familiar? If so, take the complaint seriously. It may be a signal of an important missing component from your team: effective communication. Effective communication is one of the keys to success for a business.
No matter where you sit, team leader or teammate, effective communication is everyone’s responsibility. It is a lot more than just communicating; it involves knowing your audience, building trust and encouraging involvement. Effective communication takes work but, if you get it right, your team will be more productive and less stressed.
Here are the benefits of effective communication in the workplace.
When teams effectively communicate, information flows freely from side to side and top to bottom. Team members feel empowered to act because they understand how their work impacts other efforts and how it contributes to the team’s goals. If a teammate learns of an important change, he or she can quickly assess which tasks will be impacted and who needs to know. Leaders also benefit by having a complete picture of where their employees are on a particular task and how to help them stay on track. Because leaders and teams are communicating effectively there are no surprises at weekly project updates and annual reviews.
Another benefit of effective communication is that it improves team morale. When a team does not communicate well, a failure to inform can generate a feeling that team members or leaders are keeping secrets. Employees who believe that they are deliberately being left out will feel suspicious and angry and trust overall will erode. This can create a negative workplace that saps morale and productivity. Poor communication can also lead to very unpleasant surprises such as missed deadlines, inaccurate requirements and unreported errors.
However, when a team communicates effectively, team members trust that they are getting the whole picture and can focus on their work. They feel comfortable that, if something comes up, they will be informed and will know who to turn to for help.
Increases Customer Satisfaction
And when a team communicates well with each other, they will communicate well with the customer. Customers do not appreciate it when they get different answers whenever they call or when Sales provides a deadline that Engineering knows nothing about. Just like an uninformed employee, customers will begin to distrust what they hear and become suspicious when there are problems. That can quickly lead to lost sales and opportunities. A well-communicating team, however, projects professionalism and trust. A customer who knows they can count on you, even with there are problems, will be far less willing to take their business elsewhere.
Most importantly, effective communication will provide a high return on your investment across the enterprise. When team members know their roles, the roles of others and what leadership expects, they can concentrate more on work and less on the workplace. Team leaders gain a clear picture of their resources and can balance workloads to get the most out of their team. Issues, that could become a distraction, are quickly resolved. Rework for customers is minimized. All of these gains contribute to greater productivity for you and your team.
Effective Communication with Chava
Chava can improve communication with a suite of notification and communication tools that encourage teammates to collaborate and share updates.
Did you know: We created Chava for our own team? We saw a need for better communication between our company and its employees… and Chava was born! Learn more about Chava and how everything started with us.